TERMS AND CONDITIONS
Please read carefully all information on this page
Reservations and payments
To make a booking, the client must fill up the booking form and return
it to CLM Viaggi (fax: 0577-28.74.15) duly completed and signed.
To confirm his/her booking, the client shall pay a non-refundable minimum
deposit of 30% of the total price required for the reservation. The balance
of the payment must be settled 30 days prior to client arrival. If the
balance is not paid within this time limit, CLM Viaggi reserves the right
to cancel the booking and to retain the deposit paid.
When booking within 30 days of the start date of the first activity, payment
is to be done within 3 days after the receipt of the Booking Confirmation.
Methods of payments
All payments can be done by bank transfer (that shall record the name
of the client, number of persons booked and reference to the tour) or
with credit card.
Acceptance - Voucher
By signing and sending the booking form, the client accepts the terms
and conditions of this contract. After the balance has been paid, CLM
Viaggi will send the client a voucher that the client, upon arrival, must
show to hotel or office where the service si given. No other document
will be considered valid.
Cancellation policies
Client can cancel his/her booking. Such cancellation needs to be notified
in a written form.
Depending on when the written cancellation is received, the following
cancellation charges will be applied:
- For cancellations 31 days before the client arrival: 30% of the total
amount;
- For cancellations from 30 to 21 days before the client arrival: 50%
of the total amount;
- For cancellations from 20 to 11 days before the client arrival: 75%
of the total amount;
- For cancellations from 10 to 3 days before the client arrival: 90%
of the total amount;
- For cancellations from 3 days before to the client arrival date:
100% of the total amount;
Liability Insurance
CLM Viaggi has stipulated all the insurance policies required by the Region
of Tuscany, Italian law, and the European Community.
These policies cover the legal liability of CLM Viaggi - authorization
by Amministrazione Provinciale di Siena n°0067- according to the rules
and insurance obligations of Italian law dated 17 March 1995 n°111
and of the CCV (International Convention for Travel Contracts ) –
law dated 27 December 1977 n°1084.
Jurisdiction
For any dispute concerning the booking and the Booking Conditions, the
Court of Siena has jurisdiction and the Italian law is applied.
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